Archive for December, 2011

Beware the “I know, I know” syndrome from an enthusiastic employee. The event occurs when the employee remembers a similar incident with a returned part, production line failure, or software issue. Unfortunately, reasoning from effects to causes is actually a logical fallacy called “affirming the consequent.” We cannot assume that a given effect has but […]

Our previous post discussed the power of the routine task. Part of the purpose of this approach is to achieve a state of wei-wu-wei or “effortless effort,” where our achievements seem to occur almost as if by magic. Objectives and targets begin to finish on or ahead of schedule, yet we don’t appear to really […]