I recently had a phone call from the acquisition editor at Taylor and Francis, John Wyzalek. He informed me that a book we wrote a couple of years back (Total Quality Management for Project Management), is being used at Manchester Metropolitan University, and gave me the contact information of the lady creating and teaching the class, Maria. I have had a few calls with Maria Kapsali since then that have been very interesting.
We discussed how the Total Quality Management tools can help us avoid deluding ourselves. However, at least equally important if not more so, is having a team come to some common understanding of what is being witnessed. The discussion pointed us to how to evoke ideas of the source of some of the issues being witnessed. For example, we explored starting with the brainstorming tool often associated with Total Quality Management, the Ishikawa Diagram or fishbone diagram. The students had a project associated … Continue reading
This is a demonstration of the law of diminishing returns. In present day, in my experience, happens vary frequently in project management. Continue reading
Project Success & the Metaphorical Triangle By Steven G. Lauck & Jon M. Quigley, MS PMP CTFL
Project Success – Project Success – Project Success! That is the hope of any organization when hiring and assigning the correct project manager to each project. For me, Project Success has always come down to fulfillment of Scope, Time, Cost, and Quality.
Project Managers must understand that there is a give & take or push/pull on the constraints in the shape of a triangle. Once the project is in motion any force pressed on the metaphorical triangle influences the sides and internal shape of the triangle.
For example, an accelerated schedule. The acceleration will require additional resources – costs, time, and resources. Or consider when a stakeholder or sponsor submits a change request. The resources to analyze the change request are resources that are likely taken away from executing the already agreed upon project work. Initiating the change management process adds … Continue reading
Go to the place where the work is performed, that is the Gemba walk. This does not apply just to manufacturing, but also line managers and their respective departments as well as to project management. You want to know what is going on, what could be better, go unto the work space and watch and talk with the people doing the work.
Where the work is performed, depends upon the work. For example, if you are the manager of a product testing department, the place where the work is performed is likely the lab, Go where the Hardware In the Loop (HIL) rigs and see how things are going, go to the test rooms where the environmental (hot and cold) and other stimuli (vibration) are administered to the product. Learn how this work is actually being done. Ask questions about how the work is going. What sort of things are difficult and why? What can we do to make the … Continue reading
The unevenness or mura of the work wreak havoc on our work. Project demands fluctuate and working on multiple projects likewise creates or exacerbates the unevenness. In product development work can get heavy around gate reviews as the project must accomplish certain expectations and milestones are reviewed in the gate activities. One functional department may not be at capacity, but anther may be running beyond capacity. The arrival of the work from one department stacks up as input to the next department. This then creates muda as we have waste in the form of over production. All of this unevenness has impact on schedule and the people performing the work, and sometimes specialized equipment as the demand fluctuates wildly.
Material that our development team will use may also be subjected to this unevenness, think prototype parts, upon which we will test and learn about the product for the next iteration of the development loop. When lead times are long, we may … Continue reading
Muri is waste associated with pushing people, processes and equipment beyond the limits or overburdening. An organization may be enamored of working large numbers of overtime hours, but any benefit for such some at a cost, and this is an example of overburdening.
I once worked at a place in which the employees averaged being at the organization for between 10 – 20 years, and had vacation time commensurate with being within the organization per the company benefits manual. The people that had been with the company that long had more than 4 weeks of vacation, which is 160 hours off of the 2000 hours or total work hours approximates 1840. On top of this time off, the company also offered special days that it gave off to everybody – think Thanksgiving and Christmas for example. Yet when it came to calculate the work the organization could undertake, the organization used 1980 per person to estimate the total amount of … Continue reading
For those familiar with the lean approach to the work or the Toyota Way, you my already know about the concept of Muda. Muda is one of the three categories associated with lean that impact performance and costs to the organization. Muda is regarded to have seven waste types or areas or actions that cause waste.
Just like it sounds, making more of something than the need for that something. This does not just mean parts, but also extends to work product deliveries throughout the work pipeline. Think SIPOC (Supplier-Input-Process-Output-Customer), in this case any output from a process (P) delivered before the depending process (C) or work can start, leaving the work product just sitting there. Another variant of this waste would be working on products that are not for the next work process, but some prioritized work that is further down or upstream. When this is not coordinated well, we end up with rework, and if changes are required … Continue reading
I recently saw a post on Twitter from the Great John Cutler on allow the team to pick the tools that they use to do the work. Generally, this is not a bad idea, but not necessarily a great idea either. It sort of depends.
My experience in companies that also have hardware parts associated with the software, each group selecting their tools comes at a great disadvantage when it comes to understanding the various work products as it moves through the organization. It is not possible for one team to see what the other team has done, when the tools are not connected, or each group selects what that individual group needs without consideration of the departments that are depending or associated with the work. In these cases, a product life cycle management tool that connects the various work departments and work packages can help tie all of these together. Consider a vehicle manufacturer that develops … Continue reading
Career; of Motorcycles and Trucks
This blog continues from my last post describing the first part of my career. We continue with the tire pressure monitoring system. In those days, and for many years before that, my preferred form of transport was motorcycle. I had an accident a few years before taking this job that broke some bones in my wrist (not my first nor last set of broken bones), in fact I got the bike fixed and was riding it through the winter with my right hand in a cast, and with multiple socks on to keep my hand warm. I should mention that my preferred transportation was motorcycle, at least in part, because it was my only source of transportation. Eventually, my fourth job before my professional career started, the manager of the U-Haul at which I worked during my undergraduate education came across a wonderful, and old, Toyota station wagon complete with the fake wood siding, … Continue reading
I have been very fortunate in my career, and that really means very lucky. Upon graduating from the University of North Carolina at Charlotte, I had two job offers after sending my resume to more than 100 companies. That is not a very good yield, but it would be good enough. I selected the smaller company, but I selected that company because they created new things. The company I started at developed embedded industrial control systems. It also turns out the people with which I would be fortunate enough to work, were very friendly, and as I would say, were a hoot to be around. Some of my other blog posts describes shenanigans. To this day we still have secret words, that mean something to us but nothing to anybody else (R4).
What drives me
My interest or objective has never been one thing when it comes to product development. In the beginning, I was interested in … Continue reading