Gemba Walk

Go to the place where the work is performed, that is the Gemba walk.  This does not apply just to manufacturing, but also line managers and their respective departments as well as to project management. You want to know what is going on, what could be better, go unto the work space and watch and talk with the people doing the work.

Where the work is performed, depends upon the work.  For example, if you are the manager of a product testing department, the place where the work is performed is likely the lab,  Go where the Hardware In the Loop (HIL) rigs and see how things are going, go to the test rooms where the environmental (hot and cold) and other stimuli (vibration) are administered to the product.  Learn how this work is actually being done. Ask questions about how the work is going.  What sort of things are difficult and why? What can we do to make the … Continue reading

Mura (unevenness)

The unevenness or mura of the work wreak havoc on our work. Project demands fluctuate and working on multiple projects likewise creates or exacerbates the unevenness. In product development work can get heavy around gate reviews as the project must accomplish certain expectations and milestones are reviewed in the gate activities.  One functional department may not be at capacity, but anther may be running beyond capacity.  The arrival of the work from one department stacks up as input to the next department.  This then creates muda as we have waste in the form of over production.  All of this unevenness has impact on schedule and the people performing the work, and sometimes specialized equipment as the demand fluctuates wildly.

Material that our development team will use may also be subjected to this unevenness, think prototype parts, upon which we will test and learn about the product for the next iteration of the development loop.  When lead times are long, we may … Continue reading

Muri – Overburden

Muri is waste associated with pushing people, processes and equipment beyond the limits or overburdening. An organization may be enamored of working large numbers of overtime hours, but any benefit for such some at a cost, and this is an example of overburdening.

I once worked at a place in which the employees averaged being at the organization for between 10 – 20 years, and had vacation time commensurate with being within the organization per the company benefits manual. The people that had been with the company that long had more than 4 weeks of vacation, which is 160 hours off of the 2000 hours or total work hours approximates 1840.  On top of this time off, the company also offered special days that it gave off to everybody – think Thanksgiving and Christmas for example.  Yet when it came to calculate the work the organization could undertake, the organization used 1980 per person to estimate the total amount of … Continue reading

Muda – Waste

For those familiar with the lean approach to the work or the Toyota Way, you my already know about the concept of Muda. Muda is one of the three categories associated with lean that impact performance and costs to the organization.  Muda is regarded to have seven waste types or areas or actions that cause waste.

Over Production

Just like it sounds, making more of something than the need for that something.  This does not just mean parts, but also extends to work product deliveries throughout the work pipeline. Think SIPOC (Supplier-Input-Process-Output-Customer), in this case any output from a process (P) delivered before the depending process (C) or work can start, leaving the work product just sitting there.  Another variant of this waste would be working on products that are not for the next work process, but some prioritized work that is further down or upstream.  When this is not coordinated well, we end up with rework, and if changes are required … Continue reading

Tools and Teams

I recently saw a post on Twitter from the Great John Cutler on allow the team to pick the tools that they use to do the work.  Generally, this is not a bad idea, but not necessarily a great idea either.  It sort of depends.

 

 

My experience in companies that also have hardware parts associated with the software, each group selecting their tools comes at a great disadvantage when it comes to understanding the various work products as it moves through the organization.  It is not possible for one team to see what the other team has done, when the tools are not connected, or each group selects what that individual group needs without consideration of the departments that are depending or associated with the work.  In these cases, a product life cycle management tool that connects the various work departments and work packages can help tie all of these together. Consider a vehicle manufacturer that … Continue reading

My Career Part 2

Career; of Motorcycles and Trucks

This blog continues from my last post describing the first part of my career.  We continue with the tire pressure monitoring system.  In those days, and for many years before that, my preferred form of transport was motorcycle.  I had an accident a few years before taking this job that broke some bones in my wrist (not my first nor last set of broken bones), in fact I got the bike fixed and was riding it through the winter with my right hand in a cast, and with multiple socks on to keep my hand warm.  I should mention that my preferred transportation was motorcycle, at least in part, because it was my only source of transportation.  Eventually, my fourth job before my professional career started, the manager of the U-Haul at which I worked during my undergraduate education came across a wonderful, and old, Toyota station wagon complete with the fake wood … Continue reading

My Career Part 1

My Career

I have been very fortunate in my career, and that really means very lucky.  Upon graduating from the University of North Carolina at Charlotte, I had two job offers after sending my resume to more than 100 companies.  That is not a very good yield, but it would be good enough.  I selected the smaller company, but I selected that company because they created new things.  The company I started at developed embedded industrial control systems.  It also turns out the people with which I would be fortunate enough to work, were very friendly, and as I would say, were a hoot to be around.  Some of my other blog posts describes shenanigans.  To this day we still have secret words, that mean something to us but nothing to anybody else (R4).

What drives me

My interest or objective has never been one thing when it comes to product development.  In the beginning, I was interested … Continue reading

Project Organization Structure

If you have been a project manager for any time at all, you probably have experienced competing demands from the sponsors for the project.  The sponsor is the person(s) who drive the scope of the project in conventional projects.  In some instances, the project manager may find that there are in fact multiple sponsors and the respective priorities of those sponsors may be at odds.  This is not the only difficulty to which the project manager must respond.

From the CHAOS study by the Standish Group, on project failures and success factors, we find the results below. This study analyzed 23,000 projects in 1998[i], of the factors that enable project success and failure.

Success Factor Influence User involvement 20 Executive support 15 Clear business objectives 15 Experienced project manager 15 Small milestones 10

 

A list of the top 5 factors from this study, demonstrate that importance of the interface between the project, the executives that are supporting … Continue reading

Value, Scope and Change Requests

Value, Scope and Change Requests

Change requests are part of any development project.  Change requests are sometimes necessary as we learn by building and doing the work.   In my experience, change requests often are born from requirements we thought we understood, only to learn by working with the product or system that we really did not have enough understanding to be able to record this in the form of specifications.  We think we are making things better when we spend an abundance of time documenting the requirements, at least those requirements about which there is uncertainty. That is not to say this is not a worthwhile endeavor, we have been in product development long enough to know there are downsides to delivering a product that has no associated documentation.  The testing and manufacturing portions of the work will make use of these requirements documentation and the errant or lack of documentation makes the work of these areas and more difficult … Continue reading

What does not work – Queuing Theory

Queuing Theory

Queuing theory is the study of waiting lines and is associated with business in determining resources needed to achieve service business throughput objectives, but it does not just apply to services and material handling.

Queuing Theory and Billable Hours

I have worked at companies that had a target for billable hours, that well in the 90%. That is, 90% or more of the hours the employee worked, had to be assigned to specific project work. The organization treated the time an employee was at work and available to work on specific projects, at nearly 100%, so for example, in a 40-hour work week, it was expected that 36 hours or greater were dedicated to specific project activities.  This was recorded in the project schedule.

Queuing Theory and Product Development

The impact of queues on product development and knowledge management in general is explained well in this Harvard Business Review article a snippet of which is found below:Continue reading

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