Beware the “I know, I know” syndrome from an enthusiastic employee. The event occurs when the employee remembers a similar incident with a returned part, production line failure, or software issue. Unfortunately, reasoning from effects to causes is actually a logical fallacy called “affirming the consequent.” We cannot assume that a given effect has but […]
Our previous post discussed the power of the routine task. Part of the purpose of this approach is to achieve a state of wei-wu-wei or “effortless effort,” where our achievements seem to occur almost as if by magic. Objectives and targets begin to finish on or ahead of schedule, yet we don’t appear to really […]
One of the most important concepts we have seen in any environment where we need to get things done is the POWER OF THE ROUTINE TASK. Basically, we make any work that needs to be accomplished part of a routine, say, in the morning, when we begin our workaday activities. Some of these tasks are […]
Are you tired of training that is mostly blather from the speaker/teacher/trainer? We use techniques that eliminate this issue. For example, we are fond of “training games” that allow our clients to get some person-to-person and hands on activity. We also ask you to work examples of the kind of material we are training on; […]
Measurement system oddities
Congratulations to two attendees at the 2011 PlugIn event in Raleigh North Carolina. The winner of the test book: Anja Hartung, Duke Energy, PEV Program, Charlotte, NC The winner of the SCRUM book: Melinda Spangler, SPX Service Solutions, Warren, MI Congratulations
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