The right-hand side, you will see a number of links to other parts of the website associated with Quality Management. The upper menu provides a link to articles, podcasts, and videos along with a link to training aids and games. The lower menu contains links to tools and discussion boards where you can pose and answer questions and comment.
Quality management is the practices the organization employs to meet the customer quality expectation. There are techniques and tools used to deliver a cost-effective quality product. This includes quality control, quality assurance, quality improvement, and quality planning. Product reliability is the quality of the product over time, and Total Quality Management is a comprehensive approach to continuous quality improvement.