Total Quality Management


Total quality management is an approach to management that is an incremental improvement philosophy of inclusion, every member of the company contributes to the quality and improving the quality improves the cost structure and reduces waste. Total Quality Management has a process associated often referred to as PDCA – or Plan, Do, Check, Act or PDSA -Plan Do Study Act along with tools of varying degrees of sophistication to understand what is happening with the process and devise corrective or improvement actions accordingly.

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