We have seen situations where poor configuration management has led to embarrassing situations with customers. In one case, a supplier shipped parts to a relatively new customer in which neither the hardware revision nor the software version were known. The parts arrived at the customer location for demonstration by a senior sales manager–none of them […]

by Kim H. Pries Some people find terms such as configuration management and change management to be confusing and they are unsure what they mean and what the difference could be. We consider change management to be a higher order concept that includes the idea of configuration management. Let’s discuss configuration management first! Classical configuration […]

Are you tired of training that is mostly blather from the speaker/teacher/trainer? We use techniques that eliminate this issue. For example, we are fond of “training games” that allow our clients to get some person-to-person and hands on activity. We also ask you to work examples of the kind of material we are training on; […]