I have spent considerable time in the south, specifically North Carolina. My dad was retired Special Forces and closed out his career at FortBragg (we lived in SpringLake). Those not from the south, or have not spent much time here, may not know about sweet iced tea. Sweet tea is a wonderfully refreshing concoction, especially in the summer. It is ubiquitous with copious flows from most restaurants. Sometimes I go out to lunch with my family. The wait staff comes to the table and takes our drink order. My wife requests sweet tea. My son requests water or some other drink. Then I request sweet iced tea. My family then gives me some good natured ribbing for ordering the “sweet iced tea”. I explain, if I order sweet tea alone, the tea can come back directly from the tea urn (tepid) they will not have delivered what I want, but will have met what I have asked. If they … Continue reading
By Shawn P. Quigley
Needs According to McClelland
We have discussed several different motivational theories and today we will continue that discussion with McClelland’s Needs theory of motivation. The reason we are discussing McClelland’s theory now is that it provides some insight why an employee may become disenchanted with not improving a process that they perceive as requiring improvement. We discussed this to a small degree in Pavlov’s Employee.
Achievement, Affiliation and Power
There are three sections to McClelland’s theory: Achievement, Affiliation, and Power (McClelland, 1995). Achievement refers to how people have different levels of achievement they desire and they seek an objective equivalent to their need for achievement. Affiliation refers to the individual’s desire to be associated with and/or accepted by a specific group. Typically a group that has the majority of members with a similar level of desired achievement as they perceive themselves as having. Power has two sub-categories for this theory: Personal and Institutional. Personal … Continue reading
Have you ever heard this before at work? Can you do me a favor? As I was leaving a work place one day, I overheard a gentleman on the phone talking to what certainly sounded like a co-worker. Upon termination of the call he was tetchy. He started with, “nothing is too difficult for the person who does not have to do it” and things did not improve with the progression of words emanating from him afterwards. A request came to him as – “can you do me a favor”? This struck me as weird – favors, at least in my perspective, are not accompanied by a hard and immediate deadline. My friends ask me to help them move, for example, I will make all effort to help them, and even do what I can to adjust to their schedule but largely since it is a favor there are some constraints.
That led me to thinking, how many times do … Continue reading