Go to the place where the work is performed, that is the Gemba walk. This does not apply just to manufacturing, but also line managers and their respective departments as well as to project management. You want to know what is going on, what could be better, go unto the work space and watch and talk with the people doing the work.
Where the work is performed, depends upon the work. For example, if you are the manager of a product testing department, the place where the work is performed is likely the lab, Go where the Hardware In the Loop (HIL) rigs and see how things are going, go to the test rooms where the environmental (hot and cold) and other stimuli (vibration) are administered to the product. Learn how this work is actually being done. Ask questions about how the work is going. What sort of things are difficult and why? What can we do to make the … Continue reading
If you have spent any time in the automotive industry you have probably spent time working within a system called the 5S. Continue reading
The unevenness or mura of the work wreak havoc on our work. Project demands fluctuate and working on multiple projects likewise creates or exacerbates the unevenness. In product development work can get heavy around gate reviews as the project must accomplish certain expectations and milestones are reviewed in the gate activities. One functional department may not be at capacity, but anther may be running beyond capacity. The arrival of the work from one department stacks up as input to the next department. This then creates muda as we have waste in the form of over production. All of this unevenness has impact on schedule and the people performing the work, and sometimes specialized equipment as the demand fluctuates wildly.
Material that our development team will use may also be subjected to this unevenness, think prototype parts, upon which we will test and learn about the product for the next iteration of the development loop. When lead times are long, we may … Continue reading
Muri is waste associated with pushing people, processes and equipment beyond the limits or overburdening. An organization may be enamored of working large numbers of overtime hours, but any benefit for such some at a cost, and this is an example of overburdening.
I once worked at a place in which the employees averaged being at the organization for between 10 – 20 years, and had vacation time commensurate with being within the organization per the company benefits manual. The people that had been with the company that long had more than 4 weeks of vacation, which is 160 hours off of the 2000 hours or total work hours approximates 1840. On top of this time off, the company also offered special days that it gave off to everybody – think Thanksgiving and Christmas for example. Yet when it came to calculate the work the organization could undertake, the organization used 1980 per person to estimate the total amount of … Continue reading
For those familiar with the lean approach to the work or the Toyota Way, you my already know about the concept of Muda. Muda is one of the three categories associated with lean that impact performance and costs to the organization. Muda is regarded to have seven waste types or areas or actions that cause waste.
Just like it sounds, making more of something than the need for that something. This does not just mean parts, but also extends to work product deliveries throughout the work pipeline. Think SIPOC (Supplier-Input-Process-Output-Customer), in this case any output from a process (P) delivered before the depending process (C) or work can start, leaving the work product just sitting there. Another variant of this waste would be working on products that are not for the next work process, but some prioritized work that is further down or upstream. When this is not coordinated well, we end up with rework, and if changes are required … Continue reading
Kanban and Visual Management
Kanban is a lean method for identifying and managing the work and the flow, and it does so by creating a pull through environment. We will start by identifying the work we need to do. Each work item we need to do will end up on an individual card. The cards will be “pulled” as we have the time and talent to commence that specific work element. The card then moves from the backlog of work items, to the WiP or Work in Progress section of the visual management board. The visual board may have headings such as:
Backlog Work in Progress (WiP) Work for Review Work Completed / Demonstrated
We will pull items from the backlog and place the card in the state that corresponds to the work, for example, the work moves from backlog to work in progress as the work commences. It is easy for anybody to see the status of the work. … Continue reading
Value, Scope and Change Requests
Change requests are part of any development project. Change requests are sometimes necessary as we learn by building and doing the work. In my experience, change requests often are born from requirements we thought we understood, only to learn by working with the product or system that we really did not have enough understanding to be able to record this in the form of specifications. We think we are making things better when we spend an abundance of time documenting the requirements, at least those requirements about which there is uncertainty. That is not to say this is not a worthwhile endeavor, we have been in product development long enough to know there are downsides to delivering a product that has no associated documentation. The testing and manufacturing portions of the work will make use of these requirements documentation and the errant or lack of documentation makes the work of these areas and more difficult … Continue reading