We have heard executive complain when an employee they put through external training left the company to pursue a better-paying job somewhere else. Our question has always been “Why didn’t you take care of your investment?” Training employees is an investment of time and money in much the same way as tilling and seeding the […]

Over the years, we have heard executive level individuals cry out for cultural change in their organizations without understanding the ramifications of what they are saying. With cultural transformation as usually touted, we are talking about massive levels of upheaval. The upheaval approach can be counterproductive if it does little more than produce a culture […]

The real kaizen is all about the 10,000 things. Maasaki Imai’s description of relentless, creeping quality improvement is apt. It also fits with the comprehensive philosophy of total quality management (TQM). We say “real” kaizen because we have so-called kaizen events that have nothing to do with inexorable cultural change and a whole to do […]

Project managers need to be able to assess product quickly with an intelligible set of quality metrics. In general, we recommend paired metrics; for example, in software development we can look at lines of code versus errors per line to keep both metrics “honest.” In the automotive world we like to see Cpk, which is […]

To reduce the chances of going too far down the wrong road, we qualify our projects with some sort of business analysis, for example internal rate of return or return on investment or some other fiduciary measurement.  If we are working from a staged-gate project management system, we will relentlessly review our project condition against […]

Not all risks are associated with technology, processes, or missing resources.    Sometimes an individual assigned to your project can be the riskiest aspect of your entire project.  Technology and processes are predictable by their very nature.  And finding resources may be difficult, but the lead-time and process are well understood.  But humans are, in the […]

The longer a project is active, the more likely there will be interference with the other projects the organization undertakes. We believe this is one of the attractions of scrum or the other agile project management methods, which are designed to offset the fallacious multitasking approaches. In these agile models, we find the project team […]

To highlight one more time how we often do ourselves more harm than good, we will have one more short case of how we can make an already risky situation even worse. Consider the vehicle manufacturer that is working a project to meet a new and more stringent pollution emissions regulatory target from the government.  […]

There is a saying: “if you change form, fit or function, you change the part number.” On the surface this seems like a good saying. People use this saying as rule of thumb to determine if a new part number is required.  Taking out new part numbers cost the company some administrative time and effort […]

There are a number of quality tools that can help to evoke the risks that may be associated with your project. One such tool usually associated with cause and effect is the Ishikawa diagram. We can use this tool to explore risks as well. We will explore what happens (cause) and how it will impact […]